Diploma of Travel and Tourism Management

Diploma of Travel and Tourism Management - SIT50116

This qualification reflects the role of highly skilled senior operators who use a broad range of tourism or travel skills combined with managerial skills and sound knowledge of industry operations to coordinate travel or tourism operations. They operate independently, have responsibility for others, and make a range of operational business decisions.

This qualification consists of the following 23 units:

  • BSBDIV501    Manage diversity in the workplace
  • SITTIND001    Source and use information on the tourism and travel industry
  • SITXCCS007    Enhance customer service experiences
  • SITXCCS008    Develop and manage quality customer service practices
  • SITXCOM005  Manage conflict
  • SITXFIN002    Interpret financial information
  • SITXFIN003    Manage finances within a budget
  • SITXFIN004    Prepare and monitor budgets
  • SITXHRM003    Lead and manage people
  • SITXMGT001    Monitor work operations
  • SITXMGT002    Establish and conduct business relationships
  • SITXWHS003    Implement and monitor work health and safety practices
  • SITTTSL002   Access and interpret product information
  • SITTTSL003   Provide advice on international destinations
  • SITTTSL005   Sell tourism products and services
  • SITTTSL006   Prepare quotations
  • SITTTSL007   Process reservations
  • SITTTSL010   Use a computerised reservations or operations system
  • SITTTSL013  Construct promotional international airfares
  • SITXCCS002  Provide visitor information
  • SITXFSA001   Use hygienic practices for food safety
  • SITXHRM002   Roster staff
  • SITXMPR007   Develop and implement marketing strategies

After the successful completion of this training product, participants will have the competencies required by industry to perform in many travel and tourism industry sectors as a departmental or small business manager. The diversity of employers includes travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres, and other tourism businesses. Possible job titles include:

  • inbound groups manager
  • inbound sales manager
  • incentives manager
  • tour operations manager
  • marketing manager
  • product development manager
  • reservations manager
  • travel agency manager
  • sales manager
  • visitor information centre manager

Entry requirements: A nationally recognised qualification at a minimum of AQF 3, or 2 years of industry experience Learners may be asked to undertake an interview or/ and an assessment before enrolment Learners will be completing modules online and will be self-directed learning.